Effective Date: June 2, 2026
This Refund, Billing, Renewal & Payment Policy ("Policy") governs the purchase and use of services provided by New Now LLC, including but not limited to New Now Hosting, NewNowHosting.com, New Now Creative, and NewNowCreative.agency (collectively referred to as "New Now," "we," "our," or "us").
By purchasing, renewing, subscribing to, or using any service provided by New Now LLC, you acknowledge that you have read, understood, and agree to be bound by this Policy and our Terms of Service.
This Policy applies to all products and services offered by New Now LLC, including but not limited to:
To prevent service interruptions, recurring services are configured to renew automatically unless cancelled before the applicable renewal date.
Customers are responsible for all charges associated with services purchased under their account. Invoices are due according to the terms displayed on the invoice.
Failure to pay invoices when due may result in:
Customers agree to reimburse New Now LLC for any reasonable costs incurred in collecting unpaid balances, including collection fees, attorney fees, court costs, and related expenses where permitted by law.
New Now Hosting offers a thirty (30) day money-back guarantee on qualifying hosting services purchased directly from New Now LLC.
Eligible hosting services may be cancelled within thirty (30) calendar days of the original purchase date for a refund of qualifying hosting fees paid.
The Thirty-Day Money-Back Guarantee applies only to the original purchase of qualifying hosting services and does not apply to:
Refund eligibility is determined solely by New Now LLC.
Customers who abuse the refund policy, repeatedly purchase and cancel services, engage in fraudulent activity, violate the Terms of Service, submit false claims, use services for prohibited activities, or otherwise attempt to exploit promotional offers may be denied refunds and may have their services suspended or terminated.
Refunds apply only to qualifying hosting fees actually paid and received by New Now LLC.
Website design, marketing, consulting, branding, content creation, SEO, and other professional services involve labor, planning, strategy, and custom work. Because these services are customized and often begin immediately after engagement, refunds are determined based upon the amount of work completed and expenses incurred. Project deposits may be designated as non-refundable in project agreements.
If a project is cancelled before completion, New Now LLC may retain amounts associated with:
Any refundable balance will be determined by New Now LLC based upon documented project progress and actual costs incurred.
Unless otherwise required by law, the following products, services, and fees are non-refundable:
New Now LLC utilizes third-party payment processors, merchant account providers, gateways, and financial institutions to process payments.
Payment processing fees, merchant fees, gateway fees, transaction fees, interchange fees, assessment fees, ACH fees, wire fees, currency conversion fees, and similar charges incurred by New Now LLC are non-refundable.
When a refund is approved, New Now LLC reserves the right to deduct any non-recoverable processing costs, transaction fees, gateway fees, chargeback fees, currency conversion fees, or other amounts retained by payment processors or financial institutions.
Examples may include:
Customers acknowledge that New Now LLC does not control the policies or refund practices of third-party payment processors. Any fees retained by a payment processor, bank, or financial institution may be deducted from an otherwise approved refund to the fullest extent permitted by law.
Invoices remaining unpaid for more than fourteen (14) days after the due date may result in suspension of services.
During suspension, websites, email services, applications, hosting accounts, and related services may become inaccessible.
Accounts that remain delinquent may be terminated at New Now LLC's discretion. Suspension or termination does not eliminate a customer's obligation to pay outstanding balances.
Upon cancellation or termination of services, New Now LLC may retain account data for up to ninety (90) days.
After the retention period expires, backups, databases, websites, email accounts, files, and related content may be permanently deleted without additional notice.
Customers are solely responsible for maintaining their own backups. New Now LLC does not guarantee data recovery after cancellation, suspension, termination, or deletion.
New Now LLC reserves the right to adjust pricing from time to time due to increases in vendor costs, software licensing fees, infrastructure expenses, labor costs, inflation, market conditions, or other business considerations.
Price changes will not affect prepaid service periods that have already been invoiced and paid. Updated pricing may apply to future renewal terms. Continued use of services after renewal constitutes acceptance of the updated pricing.
Customers must notify New Now LLC of any billing discrepancy within ninety (90) days of the date of the charge. Failure to provide timely notice may limit our ability to investigate or provide an adjustment.
Approved corrections may be issued as:
at the sole discretion of New Now LLC.
Customers agree to contact New Now LLC and provide a reasonable opportunity to investigate and resolve any billing concern before initiating a chargeback, payment reversal, ACH dispute, or credit card dispute.
Any chargeback, payment reversal, ACH dispute, or similar payment dispute may result in immediate suspension of some or all services associated with the account while the matter is investigated.
Accounts subject to a chargeback or payment dispute may be assessed:
Customers remain responsible for all valid charges incurred before the dispute.
If a chargeback or payment dispute is determined to be fraudulent, abusive, unwarranted, or inconsistent with this Policy or the Terms of Service, New Now LLC reserves the right to:
Chargebacks are not a substitute for New Now LLC's cancellation or refund procedures. The initiation of a chargeback does not cancel services or eliminate contractual obligations.
Certain New Now LLC products and services may include charitable giving components, nonprofit support initiatives, sponsorship allocations, community impact contributions, or donation-based programs, including but not limited to Hosting That Helps™, Hosting for Housing™, and similar initiatives.
Once charitable funds have been distributed, committed, granted, donated, allocated, or transferred to a nonprofit organization or charitable program, those amounts become non-refundable.
Refund requests apply only to the portion of fees otherwise eligible for refund under this Policy and shall not include charitable distributions already made.
Customers acknowledge and agree that charitable allocations may be irrevocable once distributed. Any charitable contribution previously distributed shall remain non-refundable regardless of any cancellation request, chargeback, payment dispute, or account termination.
This Policy shall be governed by and interpreted under the laws of the State of Montana without regard to conflict-of-law principles.
Any dispute arising out of or relating to this Policy, the Services, or the relationship between the parties shall be brought exclusively in the state or federal courts located within the State of Montana. The parties consent to the exclusive jurisdiction of such courts.
New Now LLC reserves the right to modify, amend, or replace this Policy at any time. Updated versions become effective upon posting to our website or otherwise providing notice to customers. Continued use of any service after an updated version becomes effective constitutes acceptance of the revised Policy.
In the event of any conflict between this Refund, Billing, Renewal & Payment Policy and the Terms of Service, this Policy shall control with respect to billing, payments, renewals, refunds, disputes, chargebacks, collections, and other financial matters.